The safety of our artists, fans, and staff is always our top priority and planned for accordingly. We encourage those who are sick to stay home, and remind everyone coming to our venues to wash their hands regularly with soap and water and use hand sanitizer.
We continue to implement preventive measures at all Live Nation Venues in line with the recommendations of the Centers for Disease Control and Prevention (CDC) and other health agencies. We have taken the following steps to help ensure the health and safety of everyone who walks into our buildings:
For updates and information about COVID-19, please visit the CDC’s website. We recognize this is a very fluid situation, and will work to update our ticket purchasers with new information as it becomes available to us.
It depends on each individual artist or performer's policies. Usually, small point-and-shoot cameras and cell-phone cameras are allowed. Cameras with lenses on them are considered to be professional-length are not allowed to be brought into the venue, unless artist has given prior approval to individual. Security will ask guests to leave such cameras in their cars. Audio or video recording is also almost never allowed at concerts unless otherwise noted.
All guests picking up tickets at Will Call must show two forms of identification (Photo ID and the credit card used to purchase the tickets) and their ticket confirmation number.
If you plan to enter through the public entrance, there is no specific dress code, but clothing and shoes are required. Style is totally up to you.
1. Any clothing that has words, pictures or terms that may be offensive to other guests. Clothing that is too revealing and does not adequately cover private body parts
2. Face paint
5. Clothing worn for the beach, sleepwear, or exercise/workout may not be permitted.
Shoes are required at all times
Keep in mind priority #1 is to HAVE FUN!
Please do so WITHOUT the items listed below
No guns, knives, weapons, pepper spray, projectiles of any kind or any other item that could be used to inflict harm
Replicas of any type of weapon are NOT permitted
No drugs, drug paraphenalia or illegal substances of any kind
No outside food or drinks
No personal video cameras, Go-Pros, selfie sticks, drones, masks or laser pointers
No professional audio, video, or recording equipment (including detachable lenses, tripods, zooms or commercial use rigs)
No unsealed liquids or gels of any kind
No jewelry or clothing that could inflict harm
No large bags over (10" x 10"), backpacks, Camelbacks or Bota bags. Purses and bags will be searched upon entry.
No stuffed animals or toys of any kind
Pets, skates, wallet chains, spiked jewelry or belts, banners, flyers, glow sticks, beach balls, Frisbees, or fireworks of any kind to any show.
If you notice you are missing an item during a show check with any of our event staff at the front door at the end of the show. Any items turned into us at the end of a show are held in the Magnolia Administration Offices.
Click the link below for a complete list of lost and found items:
There are two lots available for event parking. Parking is free in all City lots in the area.
The North Lot is accessible off of Magnolia Ave and Park Ave (approx. 120 spaces). No overnight parking, 2 a.m. – 6 a.m.
There is a parking structure on the east side of the venue, accessible off of W.D. Hall and Main St (approx. 400 spaces). Public parking after 4 p.m. M – F.
Rideshare info: Easy drop-off or pick-up for ridesharing guests is available at the corner of Rea Ave and Sulzfeld Way.
If you need accessible seating at any of our events, we highly encourage you to secure that in advance because space can fill up quickly!
The best way to secure accessible seating is by purchasing an ADA seat online at www.TheMagnoliaSanDiego.Com or www.Ticketmaster.com. Look for the ADA icon on the ticket purchase screen. Up to one companion seat is allowed.
If you’ve already purchased non-ADA tickets, you can inquire about ADA accommodations by:
- Calling our venue: 619-494-5620
- Emailing our venue: TheMagnolia@LiveNation.com
Please contact us in advance to let us know what kind of accommodation you will need. We don’t recommend waiting until the show day to contact us, but you can also speak with a staff member about ADA seating when you arrive and they will accommodate to the best of their ability if space is still available.
ADA locations are subject to availability.
The Magnolia cannot confirm the validity of third-party tickets. The two official ticketing platforms for The Magnolia are ticketmaster.com and livenation.com. We suggest guests verify their method of delivery prior to arrival. Mobile Delivery QR barcodes are accessible through the Live Nation Mobile App using the same email address used to purchase the tickets. Will-call tickets are available for pick-up at the venue’s box office 2 hour prior to doors on the day of the show only. Guests with questions regarding their tickets should contact their original point of purchase.
Please note that if you have WILL CALL tickets or are on a guest list, your tickets will only be available for pickup on the day of show, 2 hours prior to the scheduled show time.
BOX OFFICE HOURS:
The Box Office is open Monday to Thursday from 12pm - 6pm and on Fridays from 10am to 6pm. On show days, the Box Office will be open 2 hours prior to door time and stay open until 30 minutes prior to show end.
Weekends, event days only. Box Office opens 2 hours prior to doors (closed on non-show days).
The Box Office for the venue is located at the main entrance. The main entrance is located next to the main plaza in front of City Hall and is a short distance from the corner of Rea Ave and Sulzfeld Way. For Box Office questions, please call 619-651-2004.
Yes, we have an ATM at Magnolia.
If a show is cancelled due to unforeseen circumstances (artist illness for example), you will be refunded the entire amount (services fees included) of your ticket price via the point of purchase. If you purchased a ticket online - your credit card will automatically be refunded (if the show is not rescheduled for a later date). You can always also call 800-745-3000 to speak to a Ticketmaster representative regarding your refund or come down to our Box Office to inquire in person.
Unless otherwise noted, most shows are an all ages. All patrons regardless of age must have a ticket to enter the facility. 18 or 21 shows will be noted online and will require valid ID. All Magnolia guests will be asked to provide valid ID.
The Magnolia lobbies will serve classic theater fare including fresh popcorn, hot pretzels and king-size candy selections.
Children of all ages are welcome (with an admission ticket) at family-oriented concerts and performances. Children under the age of 2 are free but must attain ticket at the Box Office prior to entry. Appropriate adult supervision may be required.
For any concerts and performances that may not be suitable for young children, venue management reserves the right to refuse admission for any reason, including concerns about safety.
Children of any age may NOT attend a "18 and up" or "21 and up" concert or performance.