Our venue will continue to ensure we are meeting or exceeding the latest guidelines from local government and public health officials as regulations continue to evolve. Please be sure to check the specific event page for the latest entry requirement details ahead of arriving to the venue for your show. Ticket purchasers will also receive direct emails with important information leading up to the show. Please note that requirements and venue protocols (such as masking, testing and vaccination) are subject to change, so be sure to check back closer to your event date for the latest information.
Our box office is open 2 hours prior to door on any show day, as well as Thursday through Saturday 10am-4pm. If a show day falls on a Thursday-Saturday, we will be open at 10am and remain open until about halfway through the show. To purchase tickets online, please visit us at www.livenation.com.
If you’re looking to obtain a refund for a show that was either canceled or rescheduled, visit www.livenation.com/refund for more information. We look forward to seeing you at one of our upcoming shows!
The Magnolia cannot confirm the validity of third-party tickets. The two official ticketing platforms for The Magnolia are ticketmaster.com and livenation.com. We suggest guests verify their method of delivery prior to arrival. Mobile Delivery QR barcodes are accessible through the Live Nation Mobile App using the same email address used to purchase the tickets. Will-call tickets are available for pick-up at the venue’s box office 2 hour prior to doors on the day of the show only. Guests with questions regarding their tickets should contact their original point of purchase.
It depends on each individual artist or performer's policies. Usually, small point-and-shoot cameras and cell-phone cameras are allowed. Cameras with lenses on them are considered to be professional-length are not allowed to be brought into the venue, unless artist has given prior approval to individual. Security will ask guests to leave such cameras in their cars. Audio or video recording is also almost never allowed at concerts unless otherwise noted.
All guests picking up tickets at Will Call must show two forms of identification (Photo ID and the credit card used to purchase the tickets) and their ticket confirmation number.
If a show is cancelled due to unforeseen circumstances (artist illness for example), you will be refunded the entire amount (services fees included) of your ticket price via the point of purchase. If you purchased a ticket online - your credit card will automatically be refunded (if the show is not rescheduled for a later date). You can always also call 800-745-3000 to speak to a Ticketmaster representative regarding your refund or come down to our Box Office to inquire in person.
Unless otherwise noted, most shows are an all ages. 18 or 21 shows will be noted online and will require valid ID. All Magnolia guests will be asked to provide valid ID.
The Magnolia lobbies will serve classic theater fare including fresh popcorn, hot pretzels and king-size candy selections.
Children of all ages are welcome (with an admission ticket) at family-oriented concerts and performances. Children under the age of 2 who do not require their own seat are free. Appropriate adult supervision may be required.
For any concerts and performances that may not be suitable for young children, venue management reserves the right to refuse admission for any reason, including concerns about safety.
Children of any age may NOT attend a "18 and up" or "21 and up" concert or performance.
To reduce staff contact with guest belongings, note our new bag policy:
Please note that if you have WILL CALL tickets or are on a guest list, your tickets will only be available for pickup on the day of show, 2 hours prior to the scheduled show time.
BOX OFFICE HOURS:
Our box office is open 2 hours prior to door on any show day, as well as Thursday through Saturday 10am-4pm. If a show day falls on a Thursday-Saturday, we will be open at 10am and remain open until about halfway through the show.
No, we do not.
If you plan to enter through the public entrance, there is no specific dress code, but clothing and shoes are required. Style is totally up to you.
1. Any clothing that has words, pictures or terms that may be offensive to other guests. Clothing that is too revealing and does not adequately cover private body parts
2. Face paint
5. Clothing worn for the beach, sleepwear, or exercise/workout may not be permitted.
Shoes are required at all times
Keep in mind priority #1 is to HAVE FUN!
Please do so WITHOUT the items listed below
No guns, knives, weapons, pepper spray, projectiles of any kind or any other item that could be used to inflict harm
Replicas of any type of weapon are NOT permitted
No drugs, drug paraphenalia or illegal substances of any kind
No outside food or drinks
No personal video cameras, Go-Pros, selfie sticks, drones, masks or laser pointers
No professional audio, video, or recording equipment (including detachable lenses, tripods, zooms or commercial use rigs)
No unsealed liquids or gels of any kind
No jewelry or clothing that could inflict harm
No large bags over (10" x 10"), backpacks, Camelbacks or Bota bags. Purses and bags will be searched upon entry.
No stuffed animals or toys of any kind
Pets, skates, wallet chains, spiked jewelry or belts, banners, flyers, glow sticks, beach balls, Frisbees, or fireworks of any kind to any show.
If you notice you are missing an item during a show, check with any of our event staff at the front door at the end of the show. Any items turned into us at the end of a show are held in the Magnolia Box Office. If you notice you are missing an item after the show, please email TheMagnolia@LiveNation.com and somebody will get back to you during our office hours.
There are two lots available for event parking. Parking is free in all City lots in the area.
The North Lot is accessible off of Magnolia Ave and Park Ave (approx. 120 spaces). No overnight parking, 2 a.m. – 6 a.m.
There is a parking structure on the east side of the venue, accessible off of W.D. Hall and Main St (approx. 400 spaces). Public parking after 4 p.m. M – F.
Rideshare info: Easy drop-off or pick-up for ridesharing guests is available at the corner of Rea Ave and Sulzfeld Way.
If you need accessible seating at any of our events, we highly encourage you to secure that in advance because space can fill up quickly!
The best way to secure accessible seating is by purchasing an ADA seat online at www.TheMagnoliaSanDiego.Com or www.Ticketmaster.com. Look for the ADA icon on the ticket purchase screen. Up to one companion seat is allowed.
If you’ve already purchased non-ADA tickets, you can inquire about ADA accommodations by:
- Calling our venue: 619-494-5620
- Emailing our venue: TheMagnolia@LiveNation.com
Please contact us in advance to let us know what kind of accommodation you will need. We don’t recommend waiting until the show day to contact us, but you can also speak with a staff member about ADA seating when you arrive and they will accommodate to the best of their ability if space is still available.
ADA locations are subject to availability.