We’re committed to doing everything we can to ensure we can continue bringing amazing live concerts to fans. Prior to entry into The Magnolia, all shows will require attendees to provide proof of full COVID-19 vaccination (at least two weeks after final dose) or an Antigen tests taken within 24hrs of the show date or a PCR tests taken within 48hrs of the show date will be accepted at entry. Negative Test results must be dated, and time-stamped to gain entry into the venue. Proof must be a PRINTED copy of a negative test result or vaccination, or the original vaccination card.
Rapid testing is available on-site through Test SD for $25, please plan at least 15-20 minutes to perform the test and wait for your results.
Please note that requirements and venue protocols, such as testing and vaccination are subject to change, so be sure to check back closer to your event date for the latest information.
What kind of COVID-19 test is considered a diagnostic test?
A PCR (48 hours) or Antigen (24 hours) COVID-19 test will be accepted - please be sure to bring printed proof of your negative test result, dated and time-stamped.
To find a testing site near you, click here.
Will at home COVID-19 tests be accepted?
At-home covid test results will only be accepted if there is a link to results you can print from a medical platform.
I have received my first COVID-19 vaccination dose, will my first dose vaccination card be accepted at entry?
Proof of full vaccination requires the last vaccination dose to be administered at least two weeks prior to the event date. If your dose is from a vaccine series that requires two doses, full vaccination status requirement would be met only 14 days after the second dose. For those guests who have only received the first of two doses, proof of a negative COVID-19 diagnostic test will be required, Antigen tests taken within 24hrs of show date or PCR tests taken within 48hrs prior to the event date.
How soon to the event date should I take a COVID-19 diagnostic test?
Per the California Public Health Department, only Antigen tests taken within 24hrs of show date or PCR tests taken within 48hrs of show date will be accepted at entry. Negative Test results must be dated, and time-stamped to gain entry into the venue.
A member of our group is under 12 years of age and is ineligible for vaccination, can he/she still attend an event requiring vaccination?
When an event requires proof of a negative COVID-19 test or proof of vaccination, any unvaccinated fans under 12 years of age will be required to provide printed proof of a negative COVID-19 diagnostic test taken 24 hours (Antigen) or 48 hours (PCR) prior to the event.
I am ineligible for vaccination due to underlying health conditions, am I still able to attend my event?
When an event requires proof of a negative COVID-19 test or proof of vaccination, unvaccinated fans with a valid medical restriction will be required to provide printed proof of a negative 19 diagnostic test taken 24 hours (Antigen) or 48 hours (PCR) prior to the event.
Will I have to wear a mask?
Face coverings are required for fans regardless of vaccination status, unless actively eating or drinking, per the California Public Health Department guidelines.
Face coverings are required for fans regardless of vaccination status, unless actively eating or drinking, per California guidelines.
It depends on each individual artist or performer's policies. Usually, small point-and-shoot cameras and cell-phone cameras are allowed. Cameras with lenses on them are considered to be professional-length are not allowed to be brought into the venue, unless artist has given prior approval to individual. Security will ask guests to leave such cameras in their cars. Audio or video recording is also almost never allowed at concerts unless otherwise noted.
All guests picking up tickets at Will Call must show two forms of identification (Photo ID and the credit card used to purchase the tickets) and their ticket confirmation number.
If you plan to enter through the public entrance, there is no specific dress code, but clothing and shoes are required. Style is totally up to you.
1. Any clothing that has words, pictures or terms that may be offensive to other guests. Clothing that is too revealing and does not adequately cover private body parts
2. Face paint
5. Clothing worn for the beach, sleepwear, or exercise/workout may not be permitted.
Shoes are required at all times
Keep in mind priority #1 is to HAVE FUN!
Please do so WITHOUT the items listed below
No guns, knives, weapons, pepper spray, projectiles of any kind or any other item that could be used to inflict harm
Replicas of any type of weapon are NOT permitted
No drugs, drug paraphenalia or illegal substances of any kind
No outside food or drinks
No personal video cameras, Go-Pros, selfie sticks, drones, masks or laser pointers
No professional audio, video, or recording equipment (including detachable lenses, tripods, zooms or commercial use rigs)
No unsealed liquids or gels of any kind
No jewelry or clothing that could inflict harm
No large bags over (10" x 10"), backpacks, Camelbacks or Bota bags. Purses and bags will be searched upon entry.
No stuffed animals or toys of any kind
Pets, skates, wallet chains, spiked jewelry or belts, banners, flyers, glow sticks, beach balls, Frisbees, or fireworks of any kind to any show.
If you notice you are missing an item during a show check with any of our event staff at the front door at the end of the show. Any items turned into us at the end of a show are held in the Magnolia Administration Offices.
Click the link below for a complete list of lost and found items:
There are two lots available for event parking. Parking is free in all City lots in the area.
The North Lot is accessible off of Magnolia Ave and Park Ave (approx. 120 spaces). No overnight parking, 2 a.m. – 6 a.m.
There is a parking structure on the east side of the venue, accessible off of W.D. Hall and Main St (approx. 400 spaces). Public parking after 4 p.m. M – F.
Rideshare info: Easy drop-off or pick-up for ridesharing guests is available at the corner of Rea Ave and Sulzfeld Way.
If you need accessible seating at any of our events, we highly encourage you to secure that in advance because space can fill up quickly!
The best way to secure accessible seating is by purchasing an ADA seat online at www.TheMagnoliaSanDiego.Com or www.Ticketmaster.com. Look for the ADA icon on the ticket purchase screen. Up to one companion seat is allowed.
If you’ve already purchased non-ADA tickets, you can inquire about ADA accommodations by:
- Calling our venue: 619-494-5620
- Emailing our venue: TheMagnolia@LiveNation.com
Please contact us in advance to let us know what kind of accommodation you will need. We don’t recommend waiting until the show day to contact us, but you can also speak with a staff member about ADA seating when you arrive and they will accommodate to the best of their ability if space is still available.
ADA locations are subject to availability.
To reduce staff contact with guest belongings, note our new bag policy:
Our box office is open 2 hours prior to door on any show day, as well as Fridays 10am-4pm. To purchase tickets online, please visit us at www.livenation.com.
If you’re looking to obtain a refund for a show that was either canceled or rescheduled, visit www.livenation.com/refund for more information. We look forward to seeing you at one of our upcoming shows!
The Magnolia cannot confirm the validity of third-party tickets. The two official ticketing platforms for The Magnolia are ticketmaster.com and livenation.com. We suggest guests verify their method of delivery prior to arrival. Mobile Delivery QR barcodes are accessible through the Live Nation Mobile App using the same email address used to purchase the tickets. Will-call tickets are available for pick-up at the venue’s box office 2 hour prior to doors on the day of the show only. Guests with questions regarding their tickets should contact their original point of purchase.
Please note that if you have WILL CALL tickets or are on a guest list, your tickets will only be available for pickup on the day of show, 2 hours prior to the scheduled show time.
BOX OFFICE HOURS:
2 hours prior to doors any show day and Fridays 10am-4pm.
Yes, we have an ATM at Magnolia.
If a show is cancelled due to unforeseen circumstances (artist illness for example), you will be refunded the entire amount (services fees included) of your ticket price via the point of purchase. If you purchased a ticket online - your credit card will automatically be refunded (if the show is not rescheduled for a later date). You can always also call 800-745-3000 to speak to a Ticketmaster representative regarding your refund or come down to our Box Office to inquire in person.
Unless otherwise noted, most shows are an all ages. 18 or 21 shows will be noted online and will require valid ID. All Magnolia guests will be asked to provide valid ID.
The Magnolia lobbies will serve classic theater fare including fresh popcorn, hot pretzels and king-size candy selections.
Children of all ages are welcome (with an admission ticket) at family-oriented concerts and performances. Children under the age of 2 who do not require their own seat are free. Appropriate adult supervision may be required.
For any concerts and performances that may not be suitable for young children, venue management reserves the right to refuse admission for any reason, including concerns about safety.
Children of any age may NOT attend a "18 and up" or "21 and up" concert or performance.