FAQ

Professional cameras and/or cameras with detachable lenses are NOT allowed without a valid media pass. Personal point-and-shoot cameras or cellphones are OK unless otherwise noted.

Guests may bring in a sealed plastic water bottle, maximum size 12 ounces, may not be opened. Guests may bring in a plastic water bottle that’s empty to re-fill at one of our water stations inside.

There is no re-entry allowed once your ticket is scanned, please bring any items you need for the show duration with you to the venue.

If you plan to enter through the public entrance, there is no specific dress code, but clothing and shoes are required. Style is totally up to you.

Not allowed: 

• Any clothing that has words, pictures or terms that may be offensive to other guests.
• Clothing that is too revealing and does not adequately cover private body parts.
• Face paint.
• Masks.
• Clothing worn for the beach, sleepwear, or exercise/workout may not be permitted.
• Shoes are required at all times.

If you notice you are missing an item during a show, check with any of our event staff at the front door at the end of the show. Any items turned in to us at the end of a show are held in the Magnolia Box Office. If you notice you are missing an item after the show, please email TheMagnolia@LiveNation.com and somebody will get back to you during our office hours.

• No large bags over (12" x 6" x 12"), backpacks, Camelbacks or Bota bags. Purses and bags will be searched upon entry
• No guns, knives, weapons, pepper spray, projectiles of any kind or any other item that could be used to inflict harm. Replicas of any type of weapon are NOT permitted
• No drugs, drug paraphenalia or illegal substances of any kind, including Marijuana.
• Metal or glass refillable water containers
• No outside food or drinks
• No personal video cameras, laptops, iPads, Go-Pros, selfie sticks, drones, masks or laser pointers
• No professional audio, video, or recording equipment (including detachable lenses, tripods, zooms or commercial use rigs)
• No unsealed liquids or gels of any kind
• No jewelry or clothing that could inflict harm
• No stuffed animals or toys of any kind
• No flags or posters
• No Pets, skates, balloons, noise makers, wallet chains, spiked jewelry or belts, banners, flyers, glow sticks, beach balls, Frisbees, or fireworks of any kind to any show

BAG POLICY: Bags up to 12” x 6” x 12” are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search. Backpacks are not permitted.

MOBILE TICKETING: Your phone is your ticket! Add tickets to your wallet or transfer tickets to friends before reaching the door. Screenshots or print out will not be accepted.

CASHLESS PAYMENTS: The Magnolia is a cashless venue. We accept credit, debit cards and ApplePay at all points of sale.

Bags up to 12” x 6” x 12” are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to an additional search.

We are a cashless venue. Visa, MasterCard, Discover, American Express & ApplePay are accepted at all points of sale. 

If you need help with your concert tickets from Live Nation or Ticketmaster, there are two ways to contact Ticketing Support. 

Submit Via Request Form.

Submit your request here. A member of the Ticketing Support team will review your request and get back to you directly.

Ticketing Support can assist with:

• Purchasing tickets

• Finding tickets in your account

• Mobile ticket or barcode issues

• Ticket transfers

• Ticket resale

• Refunds

• Exchanges

• Presale codes

• Account access and login issues

• Accessible and companion tickets

• Upgrade inquiries

• Order and payment issues

Call For Immediate Assistance:

Call 800-653-8000 to speak with a Ticketing Support representative. If you’ve already made a purchase, please have your order # and purchaser information available.

For assistance with parking purchases, including refunds, upgrades, or other parking-related questions, please contact the Box Office at TheMagnolia@livenation.com or 619.651.2004

For questions about ticket upgrades, availability, pricing, or exchanges, please contact the Box Office at TheMagnolia@livenation.com or 619.651.2004

If a purchase you made during your visit to The Magnolia, including food & beverage or merchandise appears higher than expected, it may be due to a temporary authorization hold. Final charges typically update within 72 hours of your visit.

If your transaction still appears incorrect after 72 hours, please contact our Guest Services Team at 619.651.2004 or TheMagnolia@livenation.com. We'll be happy to investigate and help resolve the issue.

To help us review your request as quickly as possible, please include:

• A brief description of the issue, the date of your visit, and copy of your receipt, if available.

A member of our team will review your inquiry and may ask for additional information.

VIP and Meet & Greet package details, including check-in time, package inclusions, and other important instructions, are sent by the official VIP provider, typically 24–72 hours before your event.

If you haven't received your VIP email yet, please continue checking your inbox (including your spam/junk folder) as your event approaches.

VIP details are not sent by the venue.If your event is within 24 hours and you still haven't received your VIP email, please contact the official VIP provider. 

Please Note: VIP and Meet & Greet check-in may begin before general parking lots or venue gates open. If your VIP confirmation email includes an early check-in time, please follow the instructions provided in that email. If you have additional questions about your VIP check-in, please contact the official VIP provider.