FAQ

YOU HAVE QUESTIONS? WE HAVE ANSWERS!

HOW DO I BUY TICKETS TO UPCOMING CONCERTS?

You can purchase tickets online via our website, ticketmaster.com or livenation.com.  You can also purchase tickets in person at the House of Blues Box Office in Downtown San Diego. Once the venue opens you will be able to purchase tickets in person at The Magnolia located at 210 E Main St.

WHAT ARE THE MAGNOLIA BOX OFFICE HOURS?

Once operational, The Magnolia Box Office will be open on Fridays from 10am to 6pm. On show days, the Box Office will be open 2 hours prior to door time and stay open until 30 minutes prior to show end. The box office for the venue is located at the main entrance. The main entrance is located next to the main plaza in front of City Hall and is a short distance from the corner of Rea Ave and Sulzfeld Way.

WHERE IS THE MAGNOLIA BOX OFFICE LOCATED?
The box office for the venue will be located at the main entrance of the venue. The main entrance is located next to the main plaza in front of City Hall and is a short distance from the corner of Rea Ave and Sulzfeld Way.
DO YOU HAVE A DRESS CODE?

If you plan to enter through the public entrance, there is no specific dress code, but clothing and shoes are required. Style is totally up to you.

 

Not allowed: 

1. Any clothing that has words, pictures or terms that may be offensive to other guests. Clothing that is too revealing and does not adequately cover private body parts

2. Face paint

3. Masks

4. balloons

5. Clothing worn for the beach, sleepwear, or exercise/workout may not be permitted.

 

Shoes are required at all times

 

ARE THERE ITEMS I CANNOT BRING TO THE VENUE?

Pets, alcohol, drugs, laser pointers, skates, wallet chains, spiked jewelry or belts, banners, backpacks, flyers, glow sticks, beach balls, Frisbees, or fireworks of any kind to any show. Purses and bags will be searched upon entry.

DO YOU HAVE A LOST AND FOUND?

If you notice you are missing an item during a show check with any of our event staff at the front door at the end of the show. Any items turned into us at the end of a show are held in the Magnolia Administration Offices.

WHERE SHOULD I PARK AT MAGNOLIA?

There are two lots available for event parking. Parking is free in all City lots in the area.


The North Lot is accessible off of Magnolia Ave and Park Ave (approx. 120 spaces).  No overnight parking, 2 a.m. – 6 a.m.


There is a parking structure on the east side of the venue, accessible off of W.D. Hall and Main St (approx. 400 spaces).  Public parking after 4 p.m. M – F.

Rideshare info:  Easy drop-off or pick-up for ridesharing guests is available at the corner of Rea Ave and Sulzfeld Way.

ADA Accessibility

If you need accessible seating at any of our events, we highly encourage you to secure that in advance because space can fill up quickly!

The best way to secure accessible seating is by purchasing an ADA seat online at www.TheMagnoliaSanDiego.Com or www.Ticketmaster.com. Look for the ADA icon on the ticket purchase screen. Up to one companion seat is allowed.

 

If you’ve already purchased non-ADA tickets, you can inquire about ADA accommodations by:

- Calling our venue: 619-494-5620

- Emailing our venue: TheMagnolia@LiveNation.com

Please contact us in advance to let us know what kind of accommodation you will need.  We don’t recommend waiting until the show day to contact us, but you can also speak with a staff member about ADA seating when you arrive and they will accommodate to the best of their ability if space is still available.

ADA locations are subject to availability.

CAN I BRING MY CAMERA? CAN I VIDEO TAPE THE SHOW? CAN I BRING MY AUDIO EQUIPMENT?

It depends on each individual artist or performer's policies. Usually, small point-and-shoot cameras and cell-phone cameras are allowed. Cameras with lenses on them are considered to be professional-length are not allowed to be brought into the venue, unless artist has given prior approval to individual. Security will ask guests to leave such cameras in their cars. Audio or video recording is also almost never allowed at concerts unless otherwise noted.

MY TICKETS ARE AT WILL CALL, WHAT DO I NEED TO BRING TO PICK THEM UP?

All guests picking up tickets at Will Call must show two forms of identification (Photo ID and the credit card used to purchase the tickets) and their ticket confirmation number.

DO YOU HAVE AN ATM?

Yes, we have an ATM at Magnolia.

THE SHOW I HAD TICKETS TO WAS JUST CANCELLED - HOW DO I GET MY MONEY BACK?

If a show is cancelled due to unforeseen circumstances (artist illness for example), you will be refunded the entire amount (services fees included) of your ticket price via the point of purchase. If you purchased a ticket online - your credit card will automatically be refunded (if the show is not rescheduled for a later date). You can always also call 800-745-3000 to speak to a Ticketmaster representative regarding your refund or come down to our Box Office to inquire in person.

HOW OLD DO YOU HAVE TO BE TO ATTEND A SHOW?

Unless otherwise noted, most shows are an all ages. All patrons regardless of age must have a ticket to enter the facility. 18 or 21 shows will be noted online and will require valid ID. All Magnolia guests will be asked to provide valid ID.

WHAT KIND OF FOOD WILL YOU SERVE?

The Magnolia lobbies will serve classic theater fare including fresh popcorn, hot pretzels and king-size candy selections.

MAY I BRING MY CHILDREN & HOW OLD DO YOU HAVE TO BE?

Children of all ages are welcome (with an admission ticket) at family-oriented concerts and performances. Appropriate adult supervision may be required.

 

For any concerts and performances that may not be suitable for young children, venue management reserves the right to refuse admission for any reason, including concerns about safety.

 

Children of any age may NOT attend a "18 and up" or "21 and up" concert or performance.